Guard Program & Officers

Points of entry

There are three authorized points of entry to the community, each with specific hours of operation and access requirements.

How visitors are admitted

Club members & homeowners

1. A window decal sticker identifies members and homeowners for access. The decal should be placed in the lower corner of the windshield on the driver's side of the vehicle.

2. The Guard Officer stations themselves outside the guardhouse to offer a personal greeting while opening the gate. Residents and members are the gate's first priority — if a resident pulls up behind a visitor, the resident is waved through.

3. Radio contact on Channel-5 with the Outside Services Team confirms the arrival of each Club member and guest going to the clubhouse.

Guests with advance notification

1. The Main Entrance officer is provided a list of expected guests each day. Only those listed will be admitted.

2. The officer confirms the guest's name appears on the list. If not, a call is placed to the Club or resident for confirmation.

3. If the sponsoring member has arrived, the guest receives a Guest Pass with the sponsor's name and current date, plus directions to their destination. Guest Passes are disposable.

4. If the sponsor has not yet arrived, listed guests may enter the community and wait at the Golf Shop, Sport Centre, or Grill. Golfing guests do not have access to the course or practice facilities until joined by their sponsor.

5. If the guest is not on the daily list, the officer exhausts all efforts to confirm the visit. Without confirmation, the guest may wait on Aliso Canyon Road for the sponsor, or return later.

6. A Guest Pass authorizes the holder to visit the specified destination only — it does not authorize free movement around the community. The pass must be posted on the driver's-side windshield and is property of The Bridges; it must be returned on request.

Permanent guest list

1. A Permanent List of recurring guests authorized by the homeowner is maintained in the guardhouse computer system. It is the homeowner's responsibility to provide the Guard Director with names to add or remove.

2. Permanent-list guests are greeted, asked their names, verified against the list, and issued a Guest Pass for the appropriate duration.

3. If a guest is not on the permanent list, the Guard Officer must telephone the homeowner for approval before providing access. If the homeowner cannot be reached by home or cell phone, the guest is turned away.

4. Only individuals with earnest money on deposit or who have completed the purchase of a home site may enter the community without an escort. The Sales Team provides authorized buyers' names to the Guard Manager.

5. Only vendors or business associates with confirmed appointments are considered visitors and receive a Guest Pass. The officer records the guest's name, company, vehicle, destination, sponsor, and time on the pass.

6. For vendors who visit the Club regularly, an authorized vendor list is maintained at the guardhouse. A Guest Pass is valid for that day only.

Bridges team members

1. All Bridges team members are issued a name tag and vehicle decal sticker. Team members must wear their name tag while on the premises, and the decal must be placed on the lower driver-side corner of the windshield. Team members may enter only at the main gate.

2. Vehicle decal stickers are color-coded and changed periodically to validate current employment. The Guard Director coordinates the program with the Bridges Club administrative department.

3. Team members may enter the community only when coming to work, picking up paychecks, or for Club business — unless otherwise authorized.

4. Team members must request permission in advance from their Department head to bring guests into the community. Authorization is added to the daily guest list, and guests must remain in the team member's company at all times.

Real estate & club membership tours

1. Real estate agents who do not represent a homeowner must be approved and escorted by a homeowner's agent. They are issued a Guest Pass.

2. Real estate agents must escort all prospective clients into the community and accompany them for the entire duration of the tour. The agent and clients are issued Guest Passes.

3. Individuals interested in Golf Club membership may not enter the community on their own. Admittance must be granted by Club Management.

Issuing vehicle passes

1. Vehicle Passes are issued for the time required to complete the job, and are not to exceed one month at a time. The Guard Officer renews expired passes.

2. Before issuing a pass, the officer obtains the following from the person requesting entrance:

   • Name of resident, company, or contractor
   • Worker's full name
   • Vehicle license number
   • Brief description of vehicle
   • Approximate time required on the job (sets expiration, not to exceed one month)

3. For domestic help or service personnel, the pass carries the resident's address and a personal service code:

   • HK Housekeeping
   • GS Garden Service
   • MS Misc. Services
   • PS Pool Service
   • CT Caretaker
   • LS Landscaper